Order instructions

Ordering is a simple process:

1. Click on the 'add to cart' button of the items that you are interested in. When you are ready to checkout, simply click on the 'checkout' link.

2. This will take you to an information entry screen. Please enter all of the requested information and click 'Review order'.

3. Everything is correct? Then click the 'Submit order' button. Your order will be sent to us. You will receive a copy of your order by e-mail.

4. After receipt of your order, we pack all items and make the parcel ready for shipping. We will then send you the invoice including shipping cost. Please always wait for our invoice before making a payment.

5. Upon receipt of your payment your order will be sent to you as soon as possible.

This way you always get the items you've paid for, no backorders or missing items.

Forgotten your password or user name?

You can request a new password following the link http://www.re-enactmentshop.com/user

Here you can also follow the status of your order.

The user name is the part of your email address before the @

Orders for Belgium

U kunt bij ons betalen via een overschrijving op onze Belgische rekening of met PayPal. Wacht wel met betalen tot u onze factuur (de 2e e-mail met de verzendkosten) heeft ontvangen. 

Pakketpost binnen België wordt verstuurd via GLS. De verzendkosten voor een pakket zijn gewoonlijk € 6,50. Bij ontvangst van uw betaling via overschrijving of PayPal ontvangt u de trackingcode per e-mail. Brievenpost wordt met bpost verstuurd.

Parcels orders for Belgium will be sent through GLS. Upon receipt of your payment you will receive the tracking code from us by e-mail. Letter post will be sent through bpost. 

Orders for the Netherlands

U kunt bij ons betalen via een overschrijving op onze Nederlandse rekening of met PayPal. Wacht wel met betalen tot u onze factuur heeft ontvangen (de 2e e-mail met de verzendkosten).

Bestellingen voor Nederland worden verstuurd met GLS of Postnl.

Voor een indicatie van de tarieven:

Brievenbuspost 20-50 g: € 1,56
Brievenbuspost 50-100 g: € 2,34
Pakket 0-10 kg: € 6,95

Orders for Europe

Payment is possible by bank transfer or PayPal. Bank
transfers within the Euro zone are free of charges if you use our IBAN code and
BIC code. Unfortunately we cannot accept cheques in any form. Please always wait
for our invoice before making a payment.

Il est possible payer par virement bancaire ou PayPal.
Nous pouvons pas accepter des chèques. Les virements bancaires dans la zone euro
ne coûtent pas plus qu'un virement bancaire national, si vous utilisez le bon
formulaire (vous pouvez l'obtenir à votre banque). Il est important que vous
utilisiez les codes IBAN (International Bank Account Number)et BIC (Bank
Identifier Code): si vous ne donnez pas ces informations de façon complète,
votre banque facturera des frais de transaction pour l'étranger.

Zahlung ist möglich mit Banküberweisung oder PayPal.
Banküberweisungen innerhalb der Euro-Zone sind bei Angabe von BIC und IBAN
kostenlos oder auf jeden Fall nicht teurer als Inlandsüberweisungen. Den BIC und
die IBAN finden Sie auf unserer Rechnung (= die zweite E-Mail die Sie nach Bestellung empfangen). 

Shipping

For orders for Europe we will pick the cheapest solution for shipping, either by GLS or local post. Since shipping cost depends on weight and destination we can only give here some indication of the cost. Please always wait for our invoice with the shipping cost before making a payment. For letter post there is no tracking number available.

Letter post 20-50 g: € 2,66
Letter post 50-100 g: € 3,99
Letter post 100-250 g: € 6,65
The cost for parcels starts at € 10,00

Orders for outside of Europe

For these orders the VAT will be deducted.

We will pick the cheapest shipping solution. Please allow 15-20 working days for arrival of the order.

For an indication of prices:

Letter post 20-50 g: € 2,66
Letter post 50-100 g: € 3,99
Letter post 100-250 g: € 6,65
Parcel 0-2000 g: € 25,95

Please always wait for our invoice with the shipping cost before making a payment. For letter post there is no tracking number available.

If you would like to pay by bank transfer please make sure the bank charges are for your account. Thank you.

Return policy

If you received a faulty item and need to exchange it, please e-mail us within 14 days at info [at] re-enactmentshop [dot] com to request replacement instructions. Please include the reason for the return, a foto of the problem, and whether you are requesting a refund or an exchange. Please do not discard the faulty items without our permission. It's not possible to return items that have been washed or used in any way. Please note that shipping and return postage are not refundable.

If you received a wrong size of an item, please e-mail us within 14 days at info [at] re-enactmentshop [dot] com to request instructions for exchange. In case of exchange all extra shipping costs are for the buyer.

It is not possible to return items that have been cut to size, e.g. lace, wool, soutache. 

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