How to order?

Ordering is a simple process:

1. Click on the 'add to cart' button of the items that you are interested in.

2. When you are ready to checkout, simply click on the 'checkout' link.

3. This will take you to an information entry screen. Please enter all of the requested information and click 'Review order'.

4. Everything is correct? Then click the 'Submit order' button. Your order will be sent to us. You will receive a copy of your order by e-mail.

5. After receipt of your order, we pack all items and make the parcel ready for shipping. We will then send you the invoice including shipping cost. Please always wait for our invoice before making a payment. Payment is possible by PayPal or bank transfer.

6. Upon receipt of your payment your order will be sent to you as soon as possible.

This way you always get the items you've paid for, no backorders or missing items.

Forgotten your password or user name?

You can log in and request a new password following the link http://www.re-enactmentshop.com/user

Here you can also follow the status of your order.

The user name is the part of your email address before the @

Bestellingen voor België

U kunt bij ons betalen via een bankoverschrijving of met PayPal.

Betaalt u graagt via Bancontact? Vermeld dit bij uw bestelling, dan sturen wij u een betaallink.

Wacht wel met betalen tot u onze factuur (de 2e e-mail met de verzendkosten) heeft ontvangen.

 

Wij versturen via DPD.

De verzendkosten zijn € 7,14.

Bestellingen voor Nederland

U kunt bij ons betalen via een overschrijving op onze Belgische rekening of met PayPal.

Als u graag met iDEAL betaalt, kan dit. Als u dit wilt aangeven in uw bestelling, sturen we u een betaallink.

Wacht wel met betalen tot u onze factuur heeft ontvangen (de 2e e-mail met de verzendkosten). 

Wij versturen met DPD.

De verzendkosten zijn € 7,99.

Orders for Europe

Payment is possible by bank transfer or PayPal

If you would like to pay by SOFORT Banking, EPS, Giropay or Przelewy24 please mention this in the comment box of your order and we will send you a payment link.

Please always wait for our invoice with the shipping cost before making a payment.

 

Shipping cost

Orders to the following countries are shipped with DPD. The shipping cost is € 15,00

Luxemburg, Germany, Denmark, France, Hungary, Italy, Ireland, Finland, Austria, Bulgaria, Croatia, Estonia, Latvia, Lithuania, Poland, Portugal, Slovenia, Slovakia, Spain, Czech Republic, United Kingdom, Sweden

(Islands and some regions are exluded, for these a higher cost may be charged) 

 

Orders to the following countries are shipped with DPD. The shipping cost is € 28,00

Romania, Serbia, Bosnia and Herzegovina

 

 

Orders for outside of Europe

For these orders the VAT will be deducted. 

Shipping cost is € 30 (parcels up to 2 kg)

Temporarily (because of corona-crisis)

parcels 2-5 kg are € 46,80, 

5-10 kg € 83,30

Please always wait for our invoice with the shipping cost before making a payment.

Payment is possible by bank transfer or PayPal. If you would like to pay by bank transfer please make sure the bank charges are for your account. Thank you.

Please allow 15-20 working days for arrival of the order.

Sorry, because of the corona-virus, shipping takes longer than usual

Return policy

If you received a faulty item and need to exchange it, please e-mail us within 14 days at info [at] re-enactmentshop [dot] com to request replacement instructions. Please include the reason for the return, a foto of the problem, and whether you are requesting a refund or an exchange. Please do not discard the faulty items without our permission. It's not possible to return items that have been washed or used in any way. Please note that shipping and return postage are not refundable.

If you received a wrong size of an item, please e-mail us within 14 days at info [at] re-enactmentshop [dot] com to request instructions for exchange. In case of exchange all extra shipping costs are for the buyer.

It is not possible to return items that have been cut to size, e.g. lace, wool, soutache. 

How to buckle your shoe

How to fold a cockade from ribbon

Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address and your phone number. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience (your information helps us to better respond to your individual needs)
  • To process transactions; Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested;
  • The email address you provide for order processing, will be used to send you information and updates pertaining to your order. At your request we keep you informed about restock of products that you are interested in.

 

How do we protect your information?

We implement security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. For transmitting data to us, we use an SSL certificate (https) that encrypts all of your personal information. This encryption process ensures that the information you give us is protected against unauthorized use. Credit/Debit card information is not collected or stored on our website/server and we have no access to this information.

Do we use cookies?

Cookies are small pieces of data that are downloaded to your computer or mobile device when you visit a website or application. We use cookies to know that you are the same person each time you load a page, to save your choices when browsing the site and to add products to your basket. And to remember the information you give us when ordering, so you don’t have to give it to us again and you can log in to our website and consult your account. We also use the Google Analytics cookie.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

Third party links

Our website may include links to other websites. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitarions or liabiliy governing the use of our website at https://www.re-enactmentshop.com/info/terms-and-conditions

Your Consent

By using our site, you consent to our privacy policy

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

 

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