How to order?

Ordering is a simple process:

1. Click on the 'add to cart' button of the items that you are interested in.

2. When you are ready to checkout, simply click on the 'checkout' link.

3. This will take you to an information entry screen. Please enter all of the requested information and click 'Review order'.

4. Everything is correct? Then click the 'Submit order' button. Your order will be sent to us. You will receive a copy of your order by e-mail.

5. After receipt of your order, we pack all items and make the parcel ready for shipping. We will then send you the invoice including shipping cost. Please always wait for our invoice before making a payment. Payment is possible by PayPal or bank transfer.

6. Upon receipt of your payment your order will be sent to you as soon as possible.

This way you always get the items you've paid for, no backorders or missing items.

Forgotten your password or user name?

You can log in and request a new password following the link http://www.re-enactmentshop.com/user

Here you can also follow the status of your order.

The user name is the part of your email address before the @

Orders for Belgium

U kunt bij ons betalen via een overschrijving op onze Belgische rekening of met PayPal. Wacht wel met betalen tot u onze factuur (de 2e e-mail met de verzendkosten) heeft ontvangen. 

Pakketpost binnen België wordt verstuurd via GLS. De verzendkosten voor een pakket zijn gewoonlijk € 6,75. Bij ontvangst van uw betaling via overschrijving of PayPal ontvangt u de trackingcode per e-mail. Brievenpost wordt met bpost verstuurd.

Parcels orders for Belgium will be sent through GLS. Upon receipt of your payment you will receive the tracking code from us by e-mail. Letter post will be sent through bpost. 

Orders for the Netherlands

U kunt bij ons betalen via een overschrijving op onze Belgische rekening of met PayPal. Wacht wel met betalen tot u onze factuur heeft ontvangen (de 2e e-mail met de verzendkosten).

Bestellingen voor Nederland worden verstuurd met GLS of Postnl.

Voor een indicatie van de tarieven:

Brievenbuspost 20-50 g: € 1,66
Brievenbuspost 50-100 g: € 2,49
Pakket 0-10 kg: € 6,95

Orders for Europe

Payment is possible by bank transfer or PayPal. Bank
transfers within the Euro zone are free of charges if you use our IBAN code and
BIC code. Unfortunately we cannot accept cheques in any form. Please always wait
for our invoice before making a payment.

Il est possible payer par virement bancaire ou PayPal.
Nous pouvons pas accepter des chèques. Les virements bancaires dans la zone euro
ne coûtent pas plus qu'un virement bancaire national, si vous utilisez le bon
formulaire (vous pouvez l'obtenir à votre banque). Il est important que vous
utilisiez les codes IBAN (International Bank Account Number)et BIC (Bank
Identifier Code): si vous ne donnez pas ces informations de façon complète,
votre banque facturera des frais de transaction pour l'étranger.

Zahlung ist möglich mit Banküberweisung oder PayPal.
Banküberweisungen innerhalb der Euro-Zone sind bei Angabe von BIC und IBAN
kostenlos oder auf jeden Fall nicht teurer als Inlandsüberweisungen. Den BIC und
die IBAN finden Sie auf unserer Rechnung (= die zweite E-Mail die Sie nach Bestellung empfangen). 

Shipping

For orders for Europe we will pick the cheapest solution for shipping, either by GLS or local post. Since shipping cost depends on weight and destination we can only give here some indication of the cost. Please always wait for our invoice with the shipping cost before making a payment. For letter post there is no tracking number available.

Letter post 20-50 g: € 2,80
Letter post 50-100 g: € 4,20
Letter post 100-350 g: € 8,40
The cost for parcels starts at € 10,50

Orders for outside of Europe

For these orders the VAT will be deducted.

We will pick the cheapest shipping solution. Please allow 15-20 working days for arrival of the order.

For an indication of prices:

Letter post 20-50 g: € 2,80
Letter post 50-100 g: € 4,20
Letter post 100-350 g: € 8,40
Parcel 0-2000 g: € 26,80

Please always wait for our invoice with the shipping cost before making a payment. For letter post there is no tracking number available.

If you would like to pay by bank transfer please make sure the bank charges are for your account. Thank you.

Return policy

If you received a faulty item and need to exchange it, please e-mail us within 14 days at info [at] re-enactmentshop [dot] com to request replacement instructions. Please include the reason for the return, a foto of the problem, and whether you are requesting a refund or an exchange. Please do not discard the faulty items without our permission. It's not possible to return items that have been washed or used in any way. Please note that shipping and return postage are not refundable.

If you received a wrong size of an item, please e-mail us within 14 days at info [at] re-enactmentshop [dot] com to request instructions for exchange. In case of exchange all extra shipping costs are for the buyer.

It is not possible to return items that have been cut to size, e.g. lace, wool, soutache. 

Shop

Our shop is open friday and saturday 10.00 - 17.00 h.

The adress is

Peelsestraat 28c
2380 Ravels
Belgium

Tel. 014 435735

Public transport: In front of Tilburg Central Station bus 450 from the company "De Lijn" to Turnhout leaves once in the hour. After about 40 minutes get off at the stop (halte) "Molenzicht". Walk a couple of hundred meter back to Ravels-Eel (in the direction the bus came from) to find our shop on your right hand.

Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address and your phone number. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience (your information helps us to better respond to your individual needs)
  • To process transactions; Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested;
  • The email address you provide for order processing, will be used to send you information and updates pertaining to your order. At your request we keep you informed about restock of products that you are interested in.

 

How do we protect your information?

We implement security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. For transmitting data to us, we use an SSL certificate (https) that encrypts all of your personal information. This encryption process ensures that the information you give us is protected against unauthorized use. Credit/Debit card information is not collected or stored on our website/server and we have no access to this information.

Do we use cookies?

Cookies are small pieces of data that are downloaded to your computer or mobile device when you visit a website or application. We use cookies to know that you are the same person each time you load a page, to save your choices when browsing the site and to add products to your basket. And to remember the information you give us when ordering, so you don’t have to give it to us again and you can log in to our website and consult your account. We also use the Google Analytics cookie.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

Third party links

Our website may include links to other websites. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitarions or liabiliy governing the use of our website at https://www.re-enactmentshop.com/info/terms-and-conditions

Your Consent

By using our site, you consent to our privacy policy

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

 

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